Hong Kong & Macau Warranty Terms：
Within the warranty period, customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services as listed below. If customers cannot provide a valid receipt/purchase invoice, charge of HKD150 per product is needed as handling & operation fees (cannot be refunded). If we confirm that the product is still within the warranty period, customers will entitle the warranty services.
Product replacement is your sole remedy under this warranty, and this warranty does not apply to normal wear or to damage resulting from abnormal use, misuse, abuse, neglect or accident, or to any incompatibility or poor performance due to the specific computer software or hardware used. VERBATIM WILL NOT BE LIABLE FOR DATA LOSS OR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, HOWEVER CAUSED, OR FOR BREACH OF ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Certain states do not allow limits on consequential damages, so these limitations may not apply to you.
For customers purchasing in Hong Kong, please contact the Customer Service Centre located in Hong Kong for any warranty services. Here is the contact details:
Address : Flat 2804A, 28/F, Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, Hong Kong
Service Hours : 10:00 – 19:30 (Mon-Fri); 10:00 – 18:00 (Sat)*
Tel : 852-26798268
*Closed on Sundays and Public Holidays
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For customers purchasing in Macau, please contact the Customer Service Centre located in Macau for any warranty services. Here is the contact details:
Address : Shop G, Nga Meng Kok , 20-B Pedro Nolasco Silva, Macau
Service Hours : 11:30 – 19:30 (Mon-Fri); 11:30 – 19:00 (Sat)*
Tel : 853-63771888
*Closed on Sundays and Public Holidays
| Product Categories | Warranty Period |
|---|---|
| Optical Media / OTG / USB Drives / Memory Cards | Lifetime limited warranty** |
| Portable Hard Drives | 3 year limited warranty |
| LED Lighting | 1 year limited warranty |
| Portable Batteries / MicroUSB Cables / USB & Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones / Keyboard & Mouse / LED Desklamp / My Finder / Camera / Digital Clock Radio / Air Purifier | 1 year limited warranty |
| SSD / Lightning & Type C Cables / Multi- Cables / HDMI Cables / Power Strip / Monitor | 2 year limited warranty |
Taiwan Product’s Warranty Expiry Date List
Taiwan Warranty Terms：
| Product Categories | Warranty Period |
|---|---|
| Optical Media | Lifetime limited warranty** |
| OTG & USB Drives / Memory Cards | 2 year limited warranty since 4/1/2020 |
| Portable Hard Drives / SSD | 2 year limited warranty |
| LED Lighting | 1 year limited warranty |
| Portable Batteries / Apple OTG Drives / Micro USB Cables / USB & Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones / Keyboard & Mouse / LED Desklamp / Camera / Digital Clock Radio / Air Purifier | 1 year limited warranty |
| Lightning & Type C Cables / Multi- Cables / HDMI Cables | 2 year limited warranty |
Remark:
** LIFETIME LIMITED WARRANTY
Verbatim warrants this product to be free from defects in material and workmanship. Lifetime limited warranty is applied for the on-going products and for those end-of-life products, the warranty service is valid within 2 years after end-of-life. Customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services.
Should any dispute arise, the decision of Verbatim shall be final.